Login with Two-Factor Authentication (2FA) is mandatory for ADO users. In rare cases, users can need the feature to be disabled in order to login, therefore organization administrators can temporarily disable the feature.
Disable 2FA with SMS/OTP for limited time:
- Login with the admin account;
- Click on user account management;
- Search for the relevant user and click on "View/Edit";
- Go in the user account info tab and select "Disable TOTP and SMS temporarily for 30 minutes" and save. The user will be then able to login without any one time password check.